Offers & Deals

Once your listing is live, interest requests start to arrive. This page explains what to do with each request, how to negotiate and meet the buyer on the platform, and what happens when you accept an offer.

Where to find everything

From the Deals section of the sidebar:

• Offers: interest requests and formal offers on your project.
• Conversations: all your communication with buyers.
• Meetings: your proposed and confirmed meetings.

1) Receive the interest request

When a buyer taps «Interested», the request reaches Offers with a notification. It holds their message, their answers to your questions if you set any, and their identity-verification status.

1. Review the request

   Read the buyer’s message and answers.

   Buyer (example)

   Buyer’s message

   Illustration: the buyer's message and answers.

2. Accept or decline

   Accepting opens a private conversation between you; declining closes the request. You decide who reaches you.

   Buyer (example)

   DeclineAccept

   Illustration: accepting opens a conversation; declining closes the request.

From Customize you can: set questions the buyer answers before the conversation, send an automatic welcome message on acceptance, let buyers message you directly, pause new requests, and block specific buyers.

2) Talk on the platform

All communication stays on Mumtalakat. Messages carrying a phone number, an email or an outside contact link are blocked, even when the number is written out in words. Leaving the platform weakens commission protection and costs the deal its record.

In the conversation you answer the buyer’s questions, share files, and agree the terms.

If you accepted an earlier version of the brokerage agreement, you’re asked for a commission pledge before your first message in each conversation. Once you accept the new agreement, it isn’t asked.

3) Meet the buyer

When the deal gets close, propose a video meeting on the platform or an in-person one. 15 minutes before it, a bar with a join button appears at the top of the conversation, and afterwards a card shows how it went. Meetings & bookings

4) The formal offer

A formal offer is made in the conversation with the amount, and the stake if the deal is for a share. The verified buyer makes it, and you can also make an offer from your side. On the buyer’s offer you can:

• Accept it.
• Reject it, then make an offer from your side if you want. One offer is pending at a time.

If you made your price or stake non-negotiable in Customize, the buyer can’t propose a different amount or percentage.

5) After you accept

1. The buyer confirms within 7 days

   After you accept, the buyer has 7 days to confirm, and we remind them before it runs out. If they don’t confirm, no contract is created, and you can agree a new offer.

   Offer (example)Buyer confirms

   7 days

   Illustration: the buyer has 7 days to confirm, and we remind them before it ends.

2. The deal file opens

   On confirmation, the deal file opens and the contract is prepared: from your active sale-contract template, or prepared and uploaded by you if you have no template. Contract templates

   Deal file

   Contract

   Illustration: the deal file opens and the contract is prepared in it.

3. Signing, payment, handover

   You sign first, then the buyer; then payment, handover and close. Contract, payment & commission

   SigningPaymentHandoverClosed

   Illustration: the deal stages; you sign first.

The deal file

One page both parties live in until close. At the top, «What you need to do now» and a single button for the next step; below it, the stage bar (Preparing, Signing, Payment, Handover, Closed) with each stage’s date. The current section is open, and the others fold to a line saying their state. The «Tour» button walks you through the page.

How many deals you can have accepted at the same time follows your plan. Pricing

Buyer questions on your listing

Your listing page has a public question-and-answer area. A signed-in buyer asks, you answer, and the question is published with your answer right away to everyone who opens your listing page, including visitors who aren’t signed in. This is separate from the private conversation that opens when you accept an interest request.

1. You get the notification

   «A buyer asked about your opportunity», with the text of the question.

   A buyer asked about your opportunity

   Illustration: a notification that a buyer asked about your project.

2. Open the questions

   In Manage project a «Buyer questions» section shows when you have questions, with how many wait for your answer.

   Manage project

   Buyer questions

   Illustration: the questions section and how many wait for your answer.

3. Write your answer and publish it

   Tap «Publish answer». The answer shows on your listing page as «Project owner», and the asker gets a «Your question was answered» notification.

   Manage project

   Buyer’s question

   Publish answer

   Illustration: write your answer, then publish it to show as «Project owner».

Financial questions: if the buyer asks about revenue, profit or costs, or your answer reads like it, a note appears: your answer here is public and any visitor reads it, while the figures in your listing are protected (by the NDA, or by you accepting the buyer’s interest). A button fills in a reply that points the asker to that gate. If you write figures in the answer, you first confirm you know they will show to everyone. The decision is yours, and nothing is blocked.

Don’t put a phone number, an email or an outside contact link in the answer; publishing is blocked. A long unbroken run of digits reads as a phone number, so write the amount in words, such as: 850 thousand.

If your answer is late:

• After 24 hours you get one reminder as a notification and a message, between 9 am and 10 pm Riyadh time. It follows the «Reminders» setting in your notification settings.
• After 72 hours with no answer, the system alerts the Mumtalakat team, who can answer the question or hide it.

Want someone to run the deal for you?

Let our team run your deal

Our team handles the marketing, buyer screening, negotiation and follow-up for you until signing, on a request the team reviews.

FAQ

Can I negotiate with more than one buyer?

Yes, you can have conversations with several buyers at the same time, within your plan’s limits.

The buyer didn't confirm within 7 days

The acceptance lapses and no contract is created. You can keep talking and agree a new offer.

I want to change terms after the contract is created

From the deal file, request to reopen it for changes. The change applies only once the buyer agrees.

Next step

Contract, payment & commission

Signing, payment through Dhamen or direct, and handover.

Commission protection

Why communication stays on the platform.