Support
Where to find a quick answer, when to talk to the support team, what the AI assistant can do, and how to report misconduct or get help with a deal.
- Pick your route: the help library, «Contact support», or the «⋯» menu in a deal.
- In your request write a short description, the project name or contract number, and a screenshot if useful.
- The AI assistant explains and guides you, and cannot see your identity or bank details.
- What the team asks about your project is in «Data requests».
The Mumtalakat team is with you at every stage. Pick the route that fits:
| I need… | Go to |
|---|---|
| A quick answer about using the platform | The support page: search the help library, or this guide |
| Help from the team | «Contact support» on the support page |
| Help with a deal or a dispute | The «⋯» menu at the top of the deal file |
| To report misconduct | The «Report» button in the conversation |
| To export my data or delete my account | Settings → Account. See Account security |
The support page
Section titled “The support page”It’s in your dashboard, whether you are a buyer or a project owner:
Help library
Search or browse by topic: listing, documents and privacy; conversations and deals; billing and subscription.
Chat with the team
Open a support conversation. The page shows the team’s status (online, or business hours) and the expected reply time.
What to write in your request
Section titled “What to write in your request”A short, clear description
One or two lines. For example: «I can’t upload the payment proof in the deal file».
Support → Contact supportI can’t upload the payment proof in the deal fileIllustration: one or two lines that describe the problem. In the app: Home → Support → New chat → Your message
The project or deal
Give the project name or contract reference so the team reaches the context straight away.
Support → Contact supportSpecialty café (example)Illustration: the project name or contract number takes the team straight to the context. In the app: Home → Support → New chat → Your message
A screenshot (optional)
Attach one if it shows the problem.
Support → Contact supportScreenshot (optional)Attach fileIllustration: attach a screenshot if it makes the problem clearer.
The AI assistant for project owners
Section titled “The AI assistant for project owners”In the project owner’s dashboard, the star button at the top opens a quick window, and the AI assistant page gives the full experience.
It can
- Explain features and how-to steps.
- Point you to the right page.
- Answer using your project’s general details.
- Attach «References» under its answer: pages of this guide.
- Create a deal on your «Deals» board when you ask it to explicitly.
It can't
- See your ID number, commercial register, bank details or document contents.
- Change your settings or sign anything on your behalf.
- Give binding legal or financial advice.
Our team’s requests about your project
Section titled “Our team’s requests about your project”If the Mumtalakat team needs information about your project, you are notified and find the request on the «Data requests» page in your dashboard to answer it.