What our team asks of you
How to find the Mumtalakat team's requests under «Needed from you», answer a document request or an information request, what happens after you upload, and why a request may be sent back.
- All our team's requests are in one place called «Needed from you».
- A request is either a document request, answered by uploading the file, or an information request, answered by writing.
- After you upload, the team reviews within a working day; it becomes done or sent back with the reason.
- Once you finish everything asked, your project returns to review on its own.
While your project is under review, the Mumtalakat team may ask you for a document or a detail. All these requests sit in one place called «Needed from you», and you complete each one right there.
In short:
- Where: the «Needed from you» page, and the «Team requests» tab in the documents room.
- Two kinds: a document request, and an information request (a missing field, a value to change, or a question to answer).
- When you finish: once everything asked is done, your project goes back to review by itself.
Where to find it
Section titled “Where to find it”- Sidebar: the «Needed from you» item. It shows when you have an open request, or one you answered that is waiting on the team, and it disappears when everything is done. Open Needed from you
- Dashboard: the «Your project now» card has a button that opens it when the project is waiting on you.
- Documents room: the «Team requests» tab lists document requests only, each with a direct upload button. Team requests
- Notifications: you get a notification when the team asks for something, and a reminder once a week for what is left.
Request states
Section titled “Request states”| State | What it means |
|---|---|
| Needs redoing | The team sent back what you submitted; the reason is written under the request |
| Needed | You haven’t done anything yet |
| With the team | You sent what was asked and the team is reviewing it; nothing for you to do |
| Done | The request is closed |
| Strengthens your offer | An optional request after approval, with no deadline |
The two kinds of request
Section titled “The two kinds of request”Document request
The team asks for a file, such as your ID, the commercial register or financial statements.
Information request
A missing field in your project details, a value you’re asked to change, or a question you answer in writing.
How to answer a document request
Section titled “How to answer a document request”Open the request
You see the document’s name, the team’s note about it, and the due date. If the team didn’t set a deadline, it is 7 days from the date of the request.
Needed from youRequested document (example)NeededDue dateIllustration: the request shows the document name, the team's note and the due date. In the app: Home → Quick action → Data requests
Upload the file
Tap «Upload the file» and choose your file. The request reaches the team as soon as you upload, and becomes «With the team».
Needed from youRequested document (example)NeededUpload the fileIllustration: the upload button sits on the request itself. In the app: Home → Quick action → Data requests → Upload or write
Wait for the review
The team reviews it within one working day. If accepted it becomes «Done»; if sent back it becomes «Needs redoing» with the reason.
Needed from youRequested document (example)With the teamNeededWith the teamDoneIllustration: after the upload the request shows «With the team».
How to answer an information request
Section titled “How to answer an information request”- A missing field: tap «Complete» and enter the value. It reaches the team as an edit request, and they approve it.
- A value to change: you see the current one. Change it to close the request; it stays open if the value is the same.
- A question: tap «Write your reply». You can type, and attach a file if you like. Don’t put a phone number, an email or an outside contact link in the reply; a message with these is blocked.
- Can’t provide it? Tap «Can’t provide it? Explain why» and write why. Your explanation reaches the team and the request closes on your side.
After you upload
Section titled “After you upload”- ID or register missing at submission: if you submit your project without a verified identity or without a commercial register (an idea or a digital asset doesn’t need a register), it stays in «Action required: upload documents», and «Needed from you» holds a request naming what’s missing. Tapping «Submit» again doesn’t skip that request. Your project enters review once the missing item arrives.
- Uploading from the verification pages closes the request: when you upload your ID or register from the verification page, the request closes right away; it doesn’t wait for a reviewer to approve. If no other request is open, your project goes back to review.
- Identity: it is enough that your verification request has been sent. The team doesn’t have to approve it first.
- Back to review: your project returns by itself when no request is left open, documents or information. If one is still open, the project stays as it is.
- Replies: we reply within one working day.
Strengthens your offer
Section titled “Strengthens your offer”After approval the team may keep a request open under «Strengthens your offer». It is optional, has no deadline, and isn’t counted in «left for you». Upload it whenever you like to raise buyers’ trust in your listing.
Reminders
Section titled “Reminders”- We remind you once a week, in one message that gathers what’s still open, including requests more than 3 days old.
- You get a notification when the team asks for something, and we send you a message.
- The date of the last reminder shows in «Needed from you».
Why a request may be sent back
Section titled “Why a request may be sent back”The team sends back what you submitted when it doesn’t match what was asked. The state becomes «Needs redoing», and a «Not approved» box under the request shows the reviewer’s reason and its date. In the documents room you see «Rejected» with the «Reason».
To cut down on rejections, some requests carry a «Check that» line listing what the file must contain before you upload it. Then tap «Upload a replacement» and upload the right file. The new document returns the request to «With the team».
I don't see «Needed from you» in the sidebar
The item shows only when you have an open request or one waiting on the team. If it’s gone, nothing is needed from you now. You can open the page here.
I uploaded everything and my project is still «Action required: upload documents»
Open «Needed from you» and look for a request that is still «Needed» or «Needs redoing». The project goes back to review when no request is left open.
I don't have the requested document
Tap «Can’t provide it? Explain why» and write why. The team reads it.
The request is for a project other than the one I'm working on
Tap «Switch project» on the page, then complete the request.
I want to ask the team about a request
Write to them from Conversations.