Deal Lifecycle
The stages of a Mumtalakat deal from first interest to close, who does what at each stage, the deadlines, and what happens if a deal stalls.
- Every deal goes through seven stages: interest, conversation, offer, contract, payment, handover, closing.
- An offer lapses after 72 hours, and the buyer confirms it within 7 days of acceptance.
- The project owner signs the contract first, then the buyer.
- If a deal is cancelled, either party can ask to reopen it within 7 days, once.
Every deal on Mumtalakat goes through the same stages, from first interest to close. This map shows who does what, the deadlines, and what each stage produces.
Overview
Section titled “Overview”| # | Stage | Project owner | Buyer | Result |
|---|---|---|---|---|
| 1 | Interest | Sets the listing’s terms, including any NDA | Expresses interest with a conversation or a direct offer | An interest request |
| 2 | Conversation | Answers and proposes meetings | Asks and proposes meetings | A conversation on the platform |
| 3 | Offer | Accepts or rejects the offer | Makes the offer, then confirms it within 7 days | A confirmed offer |
| 4 | Contract | Signs first | Signs second | A contract signed by both |
| 5 | Payment | Opens the escrow account, or confirms the transfer arrived | Deposits with ضامن, or transfers and uploads proof | Money held or confirmed |
| 6 | Transfer of ownership | Uploads proof and lists what was handed over | Confirms receipt or refuses with a reason | Receipt confirmed |
| 7 | Close | Receives their share; the commission is settled | Keeps the deal record | A closed deal |
The stages in detail
Section titled “The stages in detail”Interest
The buyer chooses a conversation to learn more without naming an amount, or a direct offer with an amount (which needs a verified account). If the owner requires an NDA, the buyer signs it before sending the request.
ConversationTo get acquainted, no amountDirect offerWith an amount, needs a verified accountIf the owner requires an NDA, the buyer signs it before sending the requestIllustration: the buyer picks a conversation with no amount, or a direct offer with an amount. Conversation
It opens straight away for a verified buyer, unless the owner chose to approve every conversation himself. All contact happens inside it: messages, and meetings proposed with «Book a meeting». Outside contact details are not sent, even numbers written out in words.
Are the financial figures up to date? (example)Yes, I will upload them today (example)Phone numbers and emails are blocked automaticallyBook a meetingIllustration: all contact stays inside the conversation, and a meeting is proposed with «Book a meeting». Offer
An offer lapses after 72 hours without a reply, and the buyer can make another. If the owner accepts it, the buyer has 7 days to confirm; confirming starts the contract.
Buyer’s offer250,000Lapses after 72 hours if unansweredOnce accepted, the buyer confirms within7 daysIllustration: 72 hours to answer an offer, and once accepted the buyer has 7 days to confirm. Contract
In the deal file. The owner signs first, then the buyer, and a short tour explains the file to each side.
Deal fileDeal contractThe owner signs firstThen the buyerIllustration: the owner signs first, then the buyer. Payment
New contracts that carry the ضامن clause have their amount deposited in a neutral escrow account held by ضامن. Others are paid by direct transfer, with proof uploaded and the owner’s confirmation. Details in Contract, payment & handover.
Deal fileضامن: neutral escrow accountContracts with the ضامن clauseDirect transferProof uploaded, owner confirmsIllustration: a neutral escrow account held by ضامن, or a direct transfer with proof uploaded. Transfer of ownership
The owner uploads proof of the transfer of ownership and lists what was handed over; the buyer confirms receipt or refuses with a reason.
Deal fileProof of ownership transferUploadedDecline with a reasonConfirm receiptIllustration: the owner uploads proof; the buyer confirms receipt or declines with a reason. Close
In a ضامن deal the money is released when the buyer confirms, or 3 business days after our team verifies the transfer of ownership with no objection, and Mumtalakat’s commission is deducted from the owner’s share. With a direct transfer, the buyer’s confirmation closes the deal and the owner pays the commission from the commissions page.
Deal fileThe buyer confirms receiptOr: our team verifies, no objection, 3 working daysThe amount is releasedOwner’s share after the commission (example)250,000Illustration: in a ضامن deal the amount is released on the buyer's confirmation, or 3 working days after our team verifies.
If a deal stalls
Section titled “If a deal stalls”| Situation | What happens |
|---|---|
| The offer is rejected | The conversation stays open and the buyer can make another offer |
| No reply to an offer within 72 hours | The offer lapses and both sides are notified |
| The buyer doesn’t confirm within 7 days | The acceptance lapses and the owner is free to negotiate with others |
| A handover dispute in a ضامن deal | The money stays held until a written agreement on the platform or a final ruling |
| A dispute in a direct-transfer deal | Settle it in the deal file, or either side asks support from the «⋯» menu |
Reopening a deal
Section titled “Reopening a deal”If a deal is cancelled or its deadline passes, either side can ask to reopen it within 7 days, once, and it comes back if the other side accepts.