Security & Data Protection

Mumtalakat processes your data under Saudi Arabia’s Personal Data Protection Law, collecting only what the brokerage service needs. This page sums up what matters in practice; the full text is in the privacy policy.

Who sees what?

Data	Who sees it
Verification documents (ID, commercial register)	The verification team only; never shown to the other party
Your mobile number and email	Never revealed to the other party, at any stage
Project documents in the document room	Buyers the owner shares them with after the NDA
Signed NDAs	Both signers, and the Mumtalakat team
Conversations and attachments	The two parties. They are kept to document the deal and pass an automatic check that blocks outside contact details and abusive content
Meetings	The two parties. If a Mumtalakat staff member attends to follow up, both of you see that they are there

Deal money in ضامن deals

In contracts that carry the ضامن clause, the deal amount is deposited in a neutral escrow account held by ضامن. Mumtalakat does not hold the money and it never becomes part of Mumtalakat’s funds; our role is to provide the service, verify the transfer of ownership, and pass on release or refund instructions. See Contract, payment & handover.

Once the escrow account is open, changing your refund account requires verifying with a passkey, because it changes where held money goes. Register a passkey early from Account security.

The AI assistant

The project owner’s assistant answers using your project’s general details and this guide. It never receives:

• Your national ID number or commercial register number.
• Bank details.
• The contents of your project documents.

Any phone number, email or IBAN you type in a question is blocked automatically before it is sent.

Your data rights

On the webIn the app

1. Access and export

   Download a copy of your data from Settings → Account.

   Settings → Account

   Download my data

   Illustration: download a copy of your data.

   In the app: Home → Settings → Manage account → Export my data

2. Correction

   Update your profile in Settings. To correct details on a verified document, contact Support.

   Settings

   Your name (example)

   Verified document: contact support

   Illustration: you update your profile yourself; a verified document goes through support.

   In the app: Home → Settings → Edit profile

3. Deletion

   From Settings → Account. Your account can be restored for 30 days, then it is deleted for good.

   Settings → Account

   Delete account

   30 days to restore it before it is deleted for good

   Illustration: type the confirmation word; you have 30 days to restore your account.

   In the app: Home → Settings → Manage account → Delete account

Records of completed deals are kept for legal and accounting purposes even after an account is deleted, for the periods the law requires.

The current privacy policy

The privacy policy was updated as part of the single legal version on 14 and 15 October 2026, and you accept it together with the terms in one window. Read it in full in the privacy policy.

Next steps

Account security & sign-in

Passkeys, devices and the activity log.

Support

For any request about your data.