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العربية

Contract, Payment & Handover

From your accepted offer to receiving the project: signing the contract, paying through a ضامن escrow account or by direct transfer, then the transfer of ownership and your confirmation.

4 min readUpdated 24 October 2026العربية
In a minute
  1. After you confirm your offer, the deal moves to the deal file: contract, payment and handover.
  2. The project owner signs first, then you, after reviewing the terms.
  3. ضامن contracts are paid into an escrow account; others by direct transfer with proof uploaded.
  4. Confirm receipt or reject with a reason; your confirmation releases the money in a ضامن deal.

Once the project owner accepts your offer and you confirm it, the deal moves to the deal file: one page for the contract, payment and handover. A stage bar shows what is done and what is left, and the «Your next step» card names your step and its deadline.

Before this stage

Section titled “Before this stage”

1. Signing the contract

Section titled “1. Signing the contract”

  1. The project owner signs first

    They prepare the contract and sign it, and you are notified when it is ready for your signature. They may ask you for details before signing; answer quickly, because the deal is waiting on you.

    Illustration: you are notified when the contract is ready for your signature.

  2. Review the terms

    Check that the price, the payment method and what will be handed over match what you agreed in the conversation.

    Illustration: match the price, the payment method and what will be handed over.

  3. Sign

    The contract is complete once you have both signed, and the deal moves to payment.

    Illustration: the contract is complete once you have both signed.

2. Payment

Section titled “2. Payment”

The contract itself sets how you pay, and the deal file shows it:

In new contracts that carry the ضامن clause, the deal amount is deposited in a neutral escrow account held by ضامن, not by the owner and not by Mumtalakat. The money does not reach the owner before ownership is transferred to you.

  1. Register your refund account

    In the escrow section of the deal file, register the IBAN your money returns to if the deal does not complete.

    Illustration: the IBAN your money returns to if the deal does not complete.

  2. Wait for the escrow account to open

    The owner opens it after you have both signed, and you are notified.

    Illustration: the owner opens it and you are notified.

  3. Transfer the deal amount to the ضامن account

    The account number is in the escrow section. If you transfer only part of it, the file reminds you to complete the rest.

    Illustration: the account number is in the escrow section.

The full path, including the objection window and fees, is in Paying through ضامن.

Uploaded or manual contracts, and contracts without the ضامن clause, are paid by direct transfer to the project owner.

  1. Check the account

    The owner’s bank details appear in the payment section. Match the beneficiary name before you transfer.

    Illustration: match the beneficiary name before you transfer.

  2. Transfer and upload the proof

    Transfer the agreed amount from your bank account, then upload the payment proof in the file.

    Illustration: after transferring, upload the payment proof.

  3. The owner confirms

    They review the proof and confirm the money arrived, and the deal moves to handover.

    Illustration: once the money is confirmed, the deal moves to handover.

3. Transfer of ownership and your confirmation

Section titled “3. Transfer of ownership and your confirmation”

  1. The owner records the handover

    They upload proof of the transfer of ownership and list what they handed over.

    Illustration: proof of the ownership transfer and what was handed over.

  2. Review what you received

    Compare it with the contract.

    Illustration: compare what you received with the contract.

  3. Confirm receipt, or refuse with a reason

    Your confirmation releases the money to the owner in a ضامن deal, and closes the deal with a direct transfer. If something is missing, refuse and write why.

    Illustration: confirm receipt, or refuse and write why.

When is the money released in a ضامن deal?

Section titled “When is the money released in a ضامن deal?”
When you confirm

When the owner asks for release after recording the transfer of ownership, you confirm receipt in the escrow section and the money is released.

After the objection window

If the Mumtalakat team verifies the transfer of ownership to you, you have 3 business days to object; otherwise the money is released.

If you refuse or object

The money stays held by ضامن until a written agreement between you on the platform, or a final ruling. Either of you can ask the Mumtalakat team for help.

When does the money come back to me?

By agreement (the owner agrees to return it, then you accept in the escrow section) or by a final ruling. It returns to the refund account you registered.

If you disagree

Section titled “If you disagree”

Settle it inside the deal file, or either of you can ask support for help from the «⋯» menu at the top of the page. All your contact stays on the platform, messages and meetings alike; outside contact details are not sent. That is how we can help if there is a dispute.

After the deal closes

Section titled “After the deal closes”

The deal record keeps every step with its date: the deal opening and its value, both signatures, the payment, the transfer of ownership, your confirmation and the close. The signed contract stays in your account for reference.

Next steps

Section titled “Next steps”

Deal lifecycle

The whole path from interest to close.

Policies & FAQ

Deadlines, disputes and refunds.