Billing, payments & refunds
How to pay for your plan once or in 4 instalments, where to download your tax invoice, how to pay the commission online, and how to get your money back within 3 days with the Golden Guarantee.
- A plan is paid once for the subscription term and does not renew automatically.
- Download your tax invoices from «Settings → Plan & Billing».
- The project owner pays the commission by bank transfer, Apple Pay or card.
- Golden Guarantee: a full refund of your first subscription within 3 days, no reason needed.
This page covers everything about paying on Mumtalakat: paying for a plan, the tax invoice, paying the commission, and refunds. Current prices are on the two pricing pages and are not written here.
In short:
- A plan is paid once for its term and does not renew automatically.
- Your invoices are in Settings → Plan & Billing.
- Golden Guarantee: you get your first subscription back in full within 3 days of paying it, no reason needed.
Paying for a plan
Section titled “Paying for a plan”Owner plans are annual and you pay once for the whole term.
The pricing page also shows paying in 4 payments, each exactly a quarter of the amount. The option appears when every payment is above a minimum set by the payment provider, so it may not show on every plan.
If a payment fails, collection is retried daily. If it stays unpaid we email you, and the subscription pauses 7 days later until it is paid.
Basic buying is free. The two paid plans are monthly subscriptions only. You pay each month yourself, and nothing is charged after it ends.
Renewal
Section titled “Renewal”When you cancel a paid plan it stays active until the end of the current term. We do not pro-rate or refund the unused part.
App Store subscriptions
Section titled “App Store subscriptions”If you subscribed from the iPhone app, you manage it in your Apple subscription settings on your device. Renewal and cancellation are there. Apple issues your receipt, so there is no Mumtalakat invoice for it.
The tax invoice
Section titled “The tax invoice”Open Settings
Go to Settings → Plan & Billing.
Settings → Plan & BillingAccountSecurityPlan & BillingIllustration: «Plan & Billing» inside Settings. Find «Invoices»
You see your invoices with the status of each: paid, pending, refunded, cancelled, expired or failed.
Settings → Plan & BillingInvoicesPlan invoice (example)PaidPlan invoice (example)PendingIllustration: the «Invoices» section and the status of each invoice. Download the PDF
Select PDF next to the invoice. The button shows for paid, refunded and pending invoices.
Settings → Plan & BillingPlan invoice (example)PaidPDFIllustration: the PDF button beside the invoice.
- A pending invoice: select «Complete payment» to finish, or cancel it.
- After a refund: a credit note appears beside the invoice, the same way.
- The brokerage commission: its tax invoice is on the commissions page, below.
Paying the brokerage commission
Section titled “Paying the brokerage commission”The commission is the project owner’s alone, and its rate is in the brokerage agreement. It is not stated here.
Open Commission payment in the side menu. You see the deals that are due and pick how to pay:
| Method | How |
|---|---|
| Bank transfer (preferred) | Transfer to the account shown, then upload the transfer proof on the deal. |
| Apple Pay | Select «Pay now» on the deal and finish on the secure payment page. |
| Bank card | Select «Pay now» and finish with mada, Visa or Mastercard. |
With online payment the commission settles at once and you upload no proof. With a bank transfer the team reviews your proof.
After payment you download the tax invoice from the deal itself. In a deal through ضامن the commission is deducted from your share at release, so you do not pay it yourself.
Refunds
Section titled “Refunds”Ask within 3 days
Go to Settings → Plan & Billing. The «Golden Guarantee» card shows at the top while you are inside the window. Select «Request a full refund» and confirm.
Settings → Plan & BillingGolden GuaranteeRequest a full refundIllustration: the «Golden Guarantee» card at the top while you are inside the window. The team reviews
You are told the request arrived, and the team comes back to you. You can also ask through support.
Illustration: you get a confirmation that the request arrived, then the team gets back to you. The money returns
It goes back to the original payment method and the subscription ends. Processing usually starts within 5 business days of approval, and when it shows in your account depends on your bank.
Your request arrivedThe team approved itThe amount returns to the original payment methodRefunded amount (example)1,000Illustration: the amount returns to the original payment method.
- Paid in 4 payments: what was collected is returned and the remaining payments are cancelled.
- Apple subscription: Apple refunds it under its own process. Contact support and we will guide you.
- Your listing stays published as it is after the refund.
What is not refundable
Section titled “What is not refundable”Separate services
Consultations and preparation services are final once paid, unless Mumtalakat cancels the order before delivery, in which case that order is refunded. If a session cannot be held because of a fault on our side and cannot be rescheduled, its fee is refunded. The Golden Guarantee covers subscription plans only.
A plan after the 3 days
Plan fees are not refundable after the window, unless we charged you in error or after a confirmed cancellation. Then we correct it and refund the charge.
A commission already due
A commission that has already been earned is not refundable.
The full terms are in the refund policy. Your statutory rights under Saudi consumer protection law are kept.
Contact us
Section titled “Contact us”For any question about an invoice, a payment or a refund, write to support from inside the platform with your order or invoice reference. We aim to reply within 5 business days.