Paying through ضامن

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Paying through ضامن

ضامن is a neutral escrow account. The deal amount does not go to the owner or to Mumtalakat. It is held in this account until ownership is transferred. This page is for both the buyer and the owner.

In short:

• The buyer transfers the deal amount to the escrow account, not to the owner.
• The owner transfers ownership after ضامن confirms the full amount arrived.
• The money is released when the buyer confirms, or after a 3-business-day objection window, and it reaches the owner’s account.

Paying through ضامن guide (PDF)

A short version to save or print.

What is ضامن?

ضامن is the escrow provider approved on the platform. It opens a neutral virtual account for each deal, and the buyer deposits the deal amount in it.

Mumtalakat is not a bank and does not hold the money. Its role is to pass the release and return instructions to ضامن, and to verify the official ownership-transfer document when needed.

Which contracts use ضامن?

New contracts that carry the ضامن clause. That includes contracts created from an owner’s own template, which get the escrow annex added.

Your contract shows how it is paid in the deal file. Uploaded or manual contracts, and contracts without the clause, are paid by direct transfer to the owner, as in Contract, payment & handover.

All escrow steps are on the contract page under «My contracts».

The steps

1. The owner accepts the escrow annex

   The owner reads the annex to the end, then selects «أوافق وافتح الحساب» (agree and open the account). No verification code is needed. The account does not open before they accept, or before you have both signed.

   My contracts → Contract

   Escrow account annex

   Agree and open the account

   Illustration: the owner reads the annex, then agrees and opens the account.

2. The buyer registers a refund account

   An IBAN and its holder’s name exactly as at the bank. Your money returns to it if the deal does not complete. Register it before you transfer.

   My contracts → Contract

   IBANSA00 0000 0000 0000 0000 0000 (example)

   Register it before you transfer

   Illustration: the IBAN and its holder name exactly as at the bank.

3. The buyer transfers to the escrow account

   The account is shown on the contract page. Transfer the full deal amount, in one transfer or more. The amount does not count as deposited until ضامن confirms it arrived in full, and the status shows «محجوز بالكامل» (fully held).

   My contracts → Contract

   Escrow accountFully held

   250,000

   Illustration: once the full amount arrives, the status shows «محجوز بالكامل» (fully held).

4. The owner transfers ownership

   The owner is not asked to transfer before «fully held». After the transfer they record the delivery proof on the contract page, then ask for the release.

   My contracts → Contract

   Fully held

   Upload handover proof

   Illustration: after «fully held», the owner transfers ownership and records the delivery proof.

5. The buyer confirms, or the objection window ends

   If you confirm receipt, the money is released. If you do not, either of you can ask the team for help, and the team reviews the official ownership-transfer document. If the transfer is verified, you have 3 business days to object in writing, otherwise the money is released.

   My contracts → Contract

   Objection window3 business days

   Confirm receiptAsk for help

   Illustration: you confirm receipt, or the 3-business-day objection window passes.

6. Release to the owner's account

   Mumtalakat’s commission and its VAT are deducted directly, and the rest goes to the owner’s account. The owner receives a tax invoice.

   My contracts → Contract

   Fully heldOwnership transferredRelease to the owner

   Tax invoice

   Illustration: the rest goes to the owner's account, and they receive a tax invoice.

The objection window

The objection window is 3 business days for the buyer, and it starts after the Mumtalakat team verifies the ownership transfer to them.

• It ends at the end of the third business day, Riyadh time. Weekends and company holidays are not counted.
• If you object in writing and give the reason, the money stays held until a written agreement between you on the platform, or a final ruling.
• If you do not object, and you have no open report about a delivery problem, the money is released.

Time alone does not release or return the money, except in this case. Your confirmation is final, so do not confirm before you have received what you bought.

What each side prepares

• The IBAN of your refund account and its holder’s name exactly as at the bank. You can edit it before release if needed.
• The deal amount only. Do not pay the owner or any other account.
• If your transfer is late to show, select «اسأل ضامن الآن» (ask ضامن now) and the page updates itself. Do not transfer twice.
• If you transfer more than the amount, the excess is returned to you.

• The project IBAN in the project file, in your name or the owning entity’s name. Your share is transferred to it.
• Your commercial registration number or your ID. ضامن registers you as the beneficiary with it.
• The official ownership-transfer document, so you can record the delivery proof.
• Before your share is transferred, the Mumtalakat team may check your bank account against the bank’s IBAN certificate.

Fees

The buyer pays only the deal amount. ضامن’s fees follow what happened:

• The deal completes: the fees are on Mumtalakat and do not reduce the owner’s share.
• The money is returned to the buyer: whoever caused the return bears the fees. If the buyer caused it, they are deducted from the returned amount. If the cause is outside both of you, you split them.
• Before the deposit: you are shown their estimated value.

Whoever bears fees receives a tax invoice. All the detail is in the escrow account annex shown on the contract page.

Mumtalakat’s commission is the project owner’s alone and is deducted from their share at release. It is set in the brokerage agreement. It is never added to the buyer.

If the deal does not complete

The money returns to the registered refund account in only two ways:

1. A written agreement between both sides on the platform.
2. A final ruling recorded by the team.

The money does not return from a status change on the platform alone.

Rules that protect you

• Transfer only to the account shown on the contract page.
• If anyone asks you to pay another account, or outside the platform, tell support before you transfer.
• Do not write phone numbers or contact details in rejection or objection reasons. Keep contact on the platform.
• Owner: wait for «fully held» whatever the buyer says.
• If anything is unclear, select «Ask for help» on the contract page, or write to support@mumtalakat.sa.

Confirming a release is currently done on the Mumtalakat website in a browser, not in the iPhone app.

FAQ

Does the money go straight to the owner?

No. It stays in the escrow account until ownership is transferred and the buyer confirms, or the objection window ends with no objection.

Can the deal amount be paid in instalments?

No. The amount is deposited in full and released in one payment. The current version of the service does not allow instalments.

What if I transfer only part of the amount?

The amount does not count as deposited until it arrives in full. The page reminds you to complete the rest.

Is Mumtalakat a bank?

No. Mumtalakat does not hold the money and it never enters its funds. The money is with ضامن.

Can we pay outside the escrow account?

No. The owner has committed not to ask for payment outside it or accept it. Paying outside weakens your protection and loses the official deal record.

What if the escrow account cannot be opened?

If it cannot open, or the service stops before any deposit, and the platform tells you both, the annex stops applying to that deal and the amount is paid under the sale contract.

Next steps

Contract, payment & handover

From signing the contract to confirming receipt.

Commission protection

Who pays the commission, and when it is due.